Outage in Lemonway

[Production] - Issue on money out issuing

Major
May 16, 2025 - Started 2 days ago
Official incident page

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Outage Details

Dear partners, We have been experiencing issues with money out since Monday 12 May 2025. Money outs initiated between 12/05 and 15/05 were sent to the bank yesterday afternoon, but the incident remains unresolved. Our technical team is investigating the point. We expect the service to be back to normal very soon and we will keep you updated. We apologize for the inconvenience. Regards, Lemonway's Payments Team
Components affected
Lemonway BackOffices
Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 05/16/2025 11:03AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/16/2025 10:59AM

Dear partners,

We have been experiencing issues with money out since Monday 12 May 2025.
Money outs initiated between 12/05 and 15/05 were sent to the bank yesterday afternoon, but the incident remains unresolved.

Our technical team is investigating the point.

We expect the service to be back to normal very soon and we will keep you updated.

We apologize for the inconvenience.

Regards,
Lemonway's Payments Team

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