Widespread platform outage

Email submissions and message processing have resumed. We confirmed two short interruptions: 18:51–18:57 and 19:02–19:04 CEST. Some tracking requests failed and webhook delivery was delayed during those periods. Later, some Sending API requests returned errors; the last such error we observed was around 20:04 CEST. We are monitoring sending and processing, and we are still checking incoming mail, before we resolve this incident.

We are performing emergency maintenance to increase capacity. Brief service interruptions may occur during this work. We will provide another update when the maintenance is complete and service is stable.

We have identified an issue in the infrastructure that supports message processing. We are working to resolve it and will share another update when we have verified the result.

We are investigating service unavailable errors affecting multiple services.

Our apologies for the inconvenience. We will share an update once we have more information.