Lever experienced a 6.2-hour incident where users encountered delays in accessing up-to-date reporting data, specifically affecting profile cards. The issue began around 4 AM EST and was resolved by applying mitigation steps, with delayed data processing completed within 2 hours of the fix. The incident was fully resolved and service functionality returned to normal.
This incident has been resolved.
Impact Summary: Users may have experienced delays in getting up-to-date reporting data, specifically related to profile cards
An RCA will be provided within 7-10 business days
We are continuing to monitor for any further issues.
Mitigation steps have been applied and service functionality is returning to normal and processing of delayed data should be complete within the next 2 hours.
We are monitoring for continued performance and stability.
Next update: 12 pm EST or upon full resolution.
We have identified the root cause affecting the delay of data related top profile cards.
Mitigation is currently in progress.
Next update: 10:30 am EST or sooner.
We are investigating an issue affecting the availability of reporting data.
Users may experience delays in getting up-to-date reporting data, specifically related to profile cards.
Start time: Approximately 4 am EST
Next update: 10 am EST or sooner.
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