Outage in Lever
Stale Visual Insights Data
Resolved MinorIncident Report
Summary AI Generated
A data pipeline issue in Lever's North America data center caused Visual Insights reports to stop loading new data for some customer accounts, beginning June 16, 2026 at 7:30am PST. The underlying Snowflake database issue was identified and fixed on June 17 at ~10:30am PST, followed by a data backfill period. Full resolution was confirmed on June 18 at ~5:00am PST after approximately 47 hours of impact to reporting data.
We became aware of an issue affecting the North America data center where Visual Insights is not loading new data in some customer accounts. The issue started occurring on Tuesday, 6/16/2026 at approximately 7:30am PST/PDT.
Updates will be provided as we work to investigate the issue.
Components affected
Lever reportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 06/18/2026 04:24PM
The data backfill has completed at approximately 5:00am PST/PDT on 6/18/2026.
All Visual Insights reports should now be a complete and accurate representation of current data.
A root cause analysis (RCA) will be published to this incident within the standard Service Level Agreement (SLA).
MONITORING
2 days ago - at 06/17/2026 06:33PM
We are continuing to monitor the effectiveness of the fix for Visual Insights reporting. We anticipate that reporting data may still have discrepancies for approximately 10 to 15 hours. We are continuing to monitor that data is backfilling on schedule as expected.
Next update: 6/17/2026 5pm PST/PDT or sooner.
IDENTIFIED
2 days ago - at 06/17/2026 06:31PM
We have identified the issue affecting the Visual Insights (Snowflake) database and have implemented a fix on Wednesday, June 17 at approximately 10:30am PST/PDT.
INVESTIGATING
3 days ago - at 06/16/2026 10:33PM
We are continuing to investigate this issue affecting Visual Insights.
New data may be delayed to appear in Visual Insights or may be missing.
Start time: 6/16/2026 7:30am PST/PDT
Next update: 6/17/2026 8am PST/PDT or sooner.
INVESTIGATING
3 days ago - at 06/16/2026 10:25PM
We became aware of an issue affecting the North America data center where Visual Insights is not loading new data in some customer accounts. The issue started occurring on Tuesday, 6/16/2026 at approximately 7:30am PST/PDT.
Updates will be provided as we work to investigate the issue.
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