Outage in Lever
Nylas authentication error
Resolved MinorIncident Report
Summary AI Generated
**Lever – Nylas Authentication Error (19.1 hours)** A Nylas authentication issue in Lever caused users to receive an "Unknown error" when attempting to authenticate Microsoft email and calendar integrations. This blocked email sends to candidates and calendar sync functionality critical to recruiting workflows. Mitigation was applied after approximately 7 hours of investigation, and the incident was fully resolved with email sends and calendar sync returning to normal operation.
We are investigating an issue affecting Nylas authentication.
Users may experience an error message "Unknown error" when attempting to reset email/calendar integration permissions.
Start time: 10:10 am PT
Next update: 1:00 pm PT or sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/14/2026 01:08PM
Issue Description: Users may have received an "Unknown error" when attempting to send emails or sync their Microsoft email and calendar in Lever.
Customer Impact: Affected users were unable to authenticate their Microsoft email and calendar integrations, blocking email sends to candidates and calendar sync functionality critical to recruiting workflows.
Status: Resolved — Email sends and calendar sync are now functioning normally. An RCA will be available within 7-10 business days.
MONITORING
8 days ago - at 07/14/2026 12:28AM
Mitigation steps have been applied and service functionality is returning to normal.
We are monitoring performance and stability.
Next update: upon resolution.
IDENTIFIED
8 days ago - at 07/13/2026 09:59PM
We are continuing to investigate this issue.
Next update: 5:00 PM PT
INVESTIGATING
8 days ago - at 07/13/2026 07:57PM
We are continuing to investigate this issue.
Next update: 3:00 pm PT or sooner.
INVESTIGATING
8 days ago - at 07/13/2026 06:04PM
We are investigating an issue affecting Nylas authentication.
Users may experience an error message "Unknown error" when attempting to reset email/calendar integration permissions.
Start time: 10:10 am PT
Next update: 1:00 pm PT or sooner.
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