Outage in Lever
Offer Letter Generation Failures
Resolved MajorIncident Report
Summary AI Generated
**Lever – Offer Letter Generation Failures** A platform-wide issue in Lever's hiring module prevented recruiters from generating or delivering offer letters to candidates for approximately 9 hours. The issue was mitigated after engineering intervention, with the platform monitored for stability before being confirmed resolved. A root cause analysis is expected within 7–10 business days.
Issue:
We are investigating what appears to be a platform-wide issue in which offer letters fail to be sent.
Customer Impact:
Recruiters are currently unable to generate or deliver offer emails to candidates.
Current Status:
Engineering is actively investigating. No workaround is available at this time.
Components affected
Lever hireTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/14/2026 11:50PM
Issue: We identified a platform-wide issue in which offer letters failed to be sent.
Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates.
Status: Resolved. An RCA will be available within 7-10 business days.
MONITORING
7 days ago - at 07/14/2026 04:24PM
Issue: We identified a platform-wide issue in which offer letters failed to be sent.
Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates.
Current Status: The immediate issue has been mitigated. We are actively monitoring to confirm full resolution and stability.
INVESTIGATING
7 days ago - at 07/14/2026 02:47PM
Issue:
We are investigating what appears to be a platform-wide issue in which offer letters fail to be sent.
Customer Impact:
Recruiters are currently unable to generate or deliver offer emails to candidates.
Current Status:
Engineering is actively investigating. No workaround is available at this time.
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