Outage in Lexer

Issues with Facebook Integrations: Displaying as disconnected

Resolved Minor
November 01, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

All Facebook pages integrations are displaying as 'disconnected,' while Instagram and Facebook ads integrations remain unaffected. Users are encountering difficulties when attempting re-integration, as they encounter errors in the process. It's crucial for users to refrain from re-integration attempts at this time.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/01/2023 03:54AM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/01/2023 02:09AM

A fix has been implemented and we're monitoring results. Facebook pages integrations are now accurately displaying their connection status.

INVESTIGATING almost 2 years ago - at 10/31/2023 11:29PM

All Facebook pages integrations are displaying as 'disconnected,' while Instagram and Facebook ads integrations remain unaffected. Users are encountering difficulties when attempting re-integration, as they encounter errors in the process. It's crucial for users to refrain from re-integration attempts at this time.

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