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Outage in Lexer

Email processing delay in Respond

Resolved Minor
July 03, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We're investigating reports of delayed emails in Respond.
Components affected
Lexer Conversations

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/03/2024 11:15AM

Our email service provider has fixed the root cause and resolved the incident.

IDENTIFIED almost 2 years ago - at 07/03/2024 06:52AM

We've identified the issue with our email service provider and we're working on a resolution.

INVESTIGATING almost 2 years ago - at 07/03/2024 06:07AM

We're investigating reports of delayed emails in Respond.

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