Outage in Lexer

Facebook mentions not discoverable

Resolved Major
November 21, 2025 - Started 23 days ago - Lasted 10 days
Official incident page

Incident Report

Meta, our Facebook mention provider in Respond is currently experiencing issues with their APIs which means that we are unable to match facebook mentions to dives. We have contacted Meta and are currently working on a solution to restore service for all Respond clients that currently have an integrated facebook account.
Components affected
Lexer Hub

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/02/2025 12:03AM

This incident has been resolved.

MONITORING 14 days ago - at 12/01/2025 01:11AM

Meta acknowledged the issue and pushed a fix this morning. The team is currently monitoring.

IDENTIFIED 20 days ago - at 11/25/2025 02:35AM

We are continuing to work with Meta for a fix on this issue.

IDENTIFIED 21 days ago - at 11/24/2025 02:19AM

We are still working with Meta for a resolution on this issue. We will update this thread once we receive an update.

IDENTIFIED 22 days ago - at 11/22/2025 11:22PM

The team has updated Respond clients saved dives to be able to more precisely target facebook mentions. We are still working with Meta for a resolution on this issue.

IDENTIFIED 22 days ago - at 11/22/2025 11:21PM

The team has updated Respond clients saved dives to be able to more precisely target facebook mentions. We are still working with Meta for a resolution on this issue.

IDENTIFIED 22 days ago - at 11/22/2025 08:58AM

Meta, our Facebook mention provider in Respond is currently experiencing issues with their APIs which means that we are unable to match facebook mentions to dives. We have contacted Meta and are currently working on a solution to restore service for all Respond clients that currently have an integrated facebook account.

Latest Lexer outages

Hub not accessible - 23 days ago
Meta API Issues Affecting Facebook Connections - about 2 months ago
Hub.lexer.io - service disruption - 4 months ago
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