Outage in Lexia

Student Login Issue using Clever iOS App

Resolved Minor
July 19, 2024 - Started 11 months ago
Official incident page

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Outage Details

We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 08/08/2024 08:21PM

This incident has been resolved!

MONITORING 11 months ago - at 08/07/2024 01:57PM

A fix has been implemented, and we are monitoring results.

IDENTIFIED 11 months ago - at 07/31/2024 01:48PM

The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

IDENTIFIED 11 months ago - at 07/19/2024 05:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 07/19/2024 05:52PM

We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard.

As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work).

We apologize for any inconvenience this might cause.

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