Outage in Lexia
PowerUp Processing Issue
Resolved MinorIncident Report
Summary AI Generated
A processing issue in Lexia's PowerUp caused some students to be incorrectly routed into placement testing instead of resuming their current position in the program. Both PowerUp and myLexia were affected, with the incident lasting approximately 166 hours. The issue was identified and fixed, with student data fully restored by September 10, 2026.
We are currently investigating an issue where some students in PowerUp may end up going into placement instead of their current place in the program. We will provide updates as available, and apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/10/2026 01:05PM
The PowerUp processing issue has been resolved. Data has been restored for the remaining affected students, and all students should be able to continue working in the program.
MONITORING
12 days ago - at 09/04/2026 08:07PM
Most students should be able to use PowerUp without issue. For a small number of students, we are working to restore their data by early next week.
IDENTIFIED
13 days ago - at 09/04/2026 12:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
13 days ago - at 09/03/2026 03:10PM
We are currently investigating an issue where some students in PowerUp may end up going into placement instead of their current place in the program. We will provide updates as available, and apologize for the inconvenience.
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