Outage in Liferay

CI service issue after Certificate renewal

Resolved Minor
August 12, 2025 - Started 3 months ago - Lasted about 21 hours
Official incident page

Incident Report

Following a recent Cloud certificate update, some customers may experience issues with the CI service. This is due to a Build Retention Policy change that was announced in early 2025. To resolve this, affected customers need to update their CI image to liferaycloud/jenkins:2.492.3-lts-jdk21-6.1.0. You can review the details of the policy change here: https://help.liferay.com/hc/pt/articles/34379092287885-Build-Retention-Policy

Need to monitor Liferay outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/13/2025 11:04AM

This incident has been resolved.

MONITORING 3 months ago - at 08/12/2025 01:58PM

Following a recent Cloud certificate update, some customers may experience issues with the CI service. This is due to a Build Retention Policy change that was announced in early 2025.

To resolve this, affected customers need to update their CI image to liferaycloud/jenkins:2.492.3-lts-jdk21-6.1.0.

You can review the details of the policy change here: https://help.liferay.com/hc/pt/articles/34379092287885-Build-Retention-Policy

Latest Liferay outages

LA Datacenter ISP Outage - about 2 months ago
Build failures for some customers - about 2 months ago
Kubernetes-upgrades - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook