Outage in LiftIgniter

Issues with inventory API and related background processing

Resolved Minor
May 19, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating issues with inventory API endpoints, which seems to have been mostly returning 503 error codes since 12:20 AM PT (2024-05-19T07:20:00Z). Updates to catalog (both insertions and deletions) are affected.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/19/2024 12:16PM

This incident has been resolved.

MONITORING 7 months ago - at 05/19/2024 11:50AM

An initial fix has been implemented and most of the affected processing has been restored, including the inventory API endpoints. We are working on residual fixes and monitoring the results.

INVESTIGATING 7 months ago - at 05/19/2024 11:00AM

We are investigating issues with inventory API endpoints, which seems to have been mostly returning 503 error codes since 12:20 AM PT (2024-05-19T07:20:00Z). Updates to catalog (both insertions and deletions) are affected.

Latest LiftIgniter outages

Issues with email service (and another component that is not end-user-facing) likely due to Google Cloud infrastructure issues - 7 months ago
Capacity issues in US East region due to Google Cloud infrastructure issues (they are unable to provision new instances) - over 1 year ago
Issues with console and the API usage - about 2 years ago
Issues with services in US East due to capacity issues with cloud provider - over 2 years ago
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