Outage in Lightdash

Email not sending

Resolved Major

June 17, 2024 - Started about 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued We're monitoring the status of our external provider while we setup a backup email service.

Components affected

Lightdash Cloud (US) Lightdash Cloud (EU)

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 06/18/2024 05:10AM

This incident has been resolved.

MONITORING about 2 years ago - at 06/17/2024 08:50PM

Emails are processing again, we are monitoring our external provider.

IDENTIFIED about 2 years ago - at 06/17/2024 07:03PM

Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued

We're monitoring the status of our external provider while we setup a backup email service.

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