Outage in Lightspeed Systems

#11264 Lightspeed Platform - Unable to login or search for users/groups

Resolved Major
May 30, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified. Our engineering team are working to resolve the issue and will provide another update shortly.
Components affected
Lightspeed Systems Lightspeed Analytics™ Lightspeed Systems Lightspeed Classroom Management™ Lightspeed Systems Launch Dashboard Lightspeed Systems Lightspeed Filter™ (Relay) Lightspeed Systems Lightspeed MDM™
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/30/2023 09:16PM

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

MONITORING over 1 year ago - at 05/30/2023 08:29PM

Our engineering team has corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

INVESTIGATING over 1 year ago - at 05/30/2023 07:53PM

We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified.

Our engineering team are working to resolve the issue and will provide another update shortly.

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