Outage in Lightspeed Systems

[14521] - **[Lightspeed MDM]** [Device enrollments/commands not processing]

Resolved Major
October 01, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/01/2025 06:10PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/01/2025 02:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 10/01/2025 12:27PM

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands.
Our engineering team is working to resolve the issue and will provide another update shortly.

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