Outage in Lime Connect

Issues sending WhatsApp templates without placeholders

Resolved Major

April 30, 2026 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

Components affected

Lime Connect WhatsApp

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 04/30/2026 01:06PM

This incident has been resolved.

MONITORING about 6 hours ago - at 04/30/2026 10:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 6 hours ago - at 04/30/2026 09:44AM

We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected.
Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders.
We apologize for the inconvenience and will share an update as soon as the fix is deployed.

Latest Lime Connect outages

Disruptions in WhatsApp Embedded Signup - 20 days ago

Message Center Issue - 20 days ago

Whatsapp Issue - about 2 months ago

Disruptions to the WhatsApp API Messaging Service - 3 months ago

Documented Content Security Policy violated - 7 months ago

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