Linear's in-app contact form experienced issues for 2.4 hours, preventing users from submitting support requests through the application. The team isolated and resolved the problem, restoring normal submission functionality. Linear continued processing delayed messages and followed up with affected customers while providing an alternative email contact method during the outage.
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We've confirmed that new submissions through our in-app contact form are being received successfully again.
We're continuing to process and review messages that were impacted and will follow up with affected customers as quickly as possible. Thank you for your patience while we complete this work.
We'll provide a further update once recovery of all delayed messages has been completed.
The problem with in-app submissions is still being worked on, we've isolated the problem and it should be restored soon.
We’re currently investigating an issue affecting the in-app contact form. In the meantime, if you need to reach our support team, please contact us directly at support@linear.app "support@linear.app": mailto:support@linear.app. We’ll share another update as soon as we have more information.
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