Unscheduled System Disturbance at myLINK - Incident on 24.04.2025

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
The issue was successfully resolved, and following a two-hour monitoring period, we can confirm that the system is stable and message status updates are functioning as expected.

If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Dear valued Customer/ Partner,

We are pleased to inform you that the issue causing message statuses not to update as expected has been resolved. You should now be receiving accurate message status updates.

We will be closely monitoring the system for the next two hours to ensure full stability.

Dear valued Customer/ Partner

We would like to inform you that we are currently experiencing an issue with the message log on MyLINK 2.0, where message statuses are not updating as expected. Consequently, customers are not receiving message status updates.

Please note that Mobile Originated, Mobile Terminated messages, and delivery reports are processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
We apologize for any inconvenience this may cause and appreciate your patience.