Outage in Link Mobility

[MyLINK] Web portal disturbance

Resolved Minor
June 13, 2025 - Started about 21 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We would like to inform you that we are currently experiencing technical issues affecting the performance of the MyLINK web portal. As a result, you may encounter slow response times or pages that fail to load. Please be assured that Mobile Originated (MO), Mobile Terminated (MT) messages, and Delivery Reports are being processed without any disruption. Our technical team is actively investigating the issue and working diligently to resolve it as quickly as possible. We will keep you informed with any significant updates. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 06/13/2025 07:49PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING about 19 hours ago - at 06/13/2025 05:43PM

Dear Customer / Partner,

The impact is no longer present, the platform remains under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING about 21 hours ago - at 06/13/2025 04:16PM

We would like to inform you that we are currently experiencing technical issues affecting the performance of the MyLINK web portal. As a result, you may encounter slow response times or pages that fail to load.

Please be assured that Mobile Originated (MO), Mobile Terminated (MT) messages, and Delivery Reports are being processed without any disruption.
Our technical team is actively investigating the issue and working diligently to resolve it as quickly as possible. We will keep you informed with any significant updates.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

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