Outage in Link Mobility

[INTOUCH] Unscheduled Service Disruption – Swedish and Danish Address Lookups

Resolved Major

July 01, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Customer/Partner Please be informed that we are currently experiencing issues with the Intouch platform affecting address lookup for Swedish and Danish numbers. Impacted service: Address Lookup for Danish and Swedish numbers. Please note that the lookup service for Norwegian numbers is working correctly. Link Mobility is in contact with the supplier regarding this issue. We will keep you informed of any significant updates. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 11:01AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further issues do not hesitate to contact your local support.
Thank you for your patience and understanding

MONITORING 10 months ago - at 07/01/2025 08:54AM

Dear Customer/Partner,

The supplier has implemented a fix, and the issue is now resolved.

We will continue monitoring the services closely.

INVESTIGATING 10 months ago - at 07/01/2025 07:28AM

Dear Customer/Partner

Please be informed that we are currently experiencing issues with the Intouch platform affecting address lookup for Swedish and Danish numbers.

Impacted service: Address Lookup for Danish and Swedish numbers.
Please note that the lookup service for Norwegian numbers is working correctly.

Link Mobility is in contact with the supplier regarding this issue.
We will keep you informed of any significant updates.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

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