Outage in Link Mobility
[2025-07-25][MyLINK 2.0] Unscheduled Disturbance
Resolved MajorIncident Report
Dear valued Customer/ Partner
We're informing you about an unscheduled system disruption. Our team is currently investigating the root cause and working to restore normal functionality.
Impact start time: 2025-07-25 16:23 CEST
Affected services:
Web Portal
Impact: MyLINK portal may not be available.
We plan to send an update as soon as new information becomes available.
We apologize for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/05/2025 02:48PM
Dear Customer / Partner,
We would like to inform you that the MyLINK portal is now stable and the disturbance has been resolved.
If you experience any further issues, please do not hesitate to contact your local support.
Thank you for your patience and understanding.
MONITORING
9 months ago - at 07/30/2025 12:50PM
Dear Customer / Partner,
We are continuing to closely monitor the MyLINK portal. Although the issue is no longer actively impacting performance, we have occasionally observed brief periods of slowness or temporary unavailability lasting 1–2 minutes.
The portal will remain under close observation and we will provide an update when new information become available.
Thank you for your patience and understanding.
MONITORING
9 months ago - at 07/25/2025 07:29PM
Dear Customer / Partner,
The impact is no longer present, the MyLINK portal will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
IDENTIFIED
9 months ago - at 07/25/2025 05:46PM
Dear Valued Customer/Partner,
We have identified the root cause of the disruption and are actively working to resolve the issue.
Affected services:
Web Portal
Impact: The MyLINK portal may not be available.
We will send an update as soon as new information becomes available.
We apologize for any inconvenience this may have caused.
MONITORING
9 months ago - at 07/25/2025 03:43PM
Dear valued Customer / Partner,
The impact is no longer present, MyLINK portal will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
IDENTIFIED
9 months ago - at 07/25/2025 03:15PM
Dear Valued Customer/Partner,
We have identified the root cause of the disruption and are actively working to resolve the issue.
Impact start time: 2025-07-25 16:23 CEST
Affected services:
Web Portal
Impact: The MyLINK portal may not be available.
We will send an update as soon as new information becomes available.
We apologize for any inconvenience this may have caused.
MONITORING
9 months ago - at 07/25/2025 02:54PM
Dear valued Customer / Partner,
The impact is no longer present, MyLINK portal will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
INVESTIGATING
9 months ago - at 07/25/2025 02:40PM
Dear valued Customer/ Partner
We're informing you about an unscheduled system disruption. Our team is currently investigating the root cause and working to restore normal functionality.
Impact start time: 2025-07-25 16:23 CEST
Affected services:
Web Portal
Impact: MyLINK portal may not be available.
We plan to send an update as soon as new information becomes available.
We apologize for any inconvenience caused.
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