[MyLINK 2.0] Unscheduled Interruption

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
Should you encounter any further issues or delays, please reach out to your local support team for assistance.
Thank you for your continued trust and understanding.

Dear Customers,

We are currently seeing a recurrence of intermittent delays affecting DLRs, WhatsApp messages, MO and MT messages. Our engineering team is actively working on a permanent fix while closely monitoring overall platform stability to maintain consistent service. We will share further updates as needed.

Dear Customers,

We are currently seeing a recurrence of intermittent delays affecting DLRs, WhatsApp messages, and MO messages. Our engineering team is actively working on a permanent fix while closely monitoring overall platform stability to maintain consistent service. We will share further updates as needed.

Dear Customer,

All messaging services are currently fully operational. Our engineering team has implemented corrective measures, and we are continuing to diligently monitor the services to ensure stability and confirm that the issue does not reoccur.

We will provide further updates if necessary. Thank you for your patience and understanding throughout this process.

Dear Customer,

We are currently experiencing an intermittent service disruption affecting our services. Our team is actively investigating the root cause and working to restore full stability.

Impact Start Time: 16 September 2025, 10:00 CEST
Affected Services: SMS Delivery Reports (DLR), WhatsApp Messages, Mobile Originated Messages

Impact Details:
Messages are being delivered successfully. However, delivery status may temporarily appear as “retried” in the message logs before being updated to the correct status after a few minutes. The issue occurs intermittently within short periods of time.
During these periods, customers may experience delays in receiving DLRs, delays in WhatsApp message delivery, and delays in Mobile Originated messages.

We will continue to monitor the situation closely and provide updates as soon as new information becomes available.