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Outage in Link Mobility

[MyLINK 2.0] Unscheduled Disturbance

Resolved Minor
September 30, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Customer/Partner We are currently experiencing a limited service disruption affecting Legacy WhatsApp Message LOGs. Customers may notice delayed or missing logs in the portal. Please note that sending and receiving messages remain fully operational and are not impacted by this issue. Our team is actively investigating the root cause and working to restore full stability as quickly as possible. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/30/2025 01:34PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 7 months ago - at 09/30/2025 11:16AM

Dear Customer,

All services are currently fully operational.
Our engineering team has implemented corrective measures, and we continue to diligently monitor the services to ensure stability and confirm that the issue does not reoccur.

We will provide further updates if necessary.

Thank you for your patience and understanding throughout this process.

INVESTIGATING 7 months ago - at 09/30/2025 08:29AM

Dear Customer/Partner

We are currently experiencing a limited service disruption affecting Legacy WhatsApp Message LOGs. Customers may notice delayed or missing logs in the portal.
Please note that sending and receiving messages remain fully operational and are not impacted by this issue.
Our team is actively investigating the root cause and working to restore full stability as quickly as possible.

We will provide an update as soon as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your understanding.

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