Outage in Link Mobility

[Xenioo] Unscheduled chatbots disturbance

Resolved Major

October 10, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance on the Xenioo platform. Impact: Customers may experience delayed responses from bots, and no new conversations are appearing in the system. We apologise for the inconvenience caused.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/10/2025 06:38PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 6 months ago - at 10/10/2025 04:05PM

Dear Customer / Partner,

The impact is no longer present, Xenioo will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING 6 months ago - at 10/10/2025 03:30PM

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance on the Xenioo platform.

Impact: Customers may experience delayed responses from bots, and no new conversations are appearing in the system.

We apologise for the inconvenience caused.

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