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Outage in Link Mobility

[MyLINK 2.0] Unscheduled disturbance

Resolved Minor
January 14, 2026 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Valued Customer/Partner, We would like to inform you about an unscheduled system disruption currently affecting the platform. Our team is actively investigating the root cause and working to restore full functionality. Affected Service: Delivery reports (DLRs) for email messages. Impact: Delivery reports for emails may be delayed or missing. Email messages themselves are being delivered correctly. Please note that this issue is specific to the delivery report functionality for email traffic. Other services and functionalities of the platform continue to operate as expected. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/15/2026 05:57AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further problems, do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 3 months ago - at 01/15/2026 03:37AM

Dear Valued Customer / Partner,

The impact related to email delivery reports (DLRs) is no longer present. Delivery reports are now being generated correctly, and the platform will remain under close observation for the next 2 hours to ensure continued stability.

We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING 3 months ago - at 01/14/2026 11:19PM

Dear Valued Customer/Partner,

We would like to inform you about an unscheduled system disruption currently affecting the platform. Our team is actively investigating the root cause and working to restore full functionality.

Affected Service: Delivery reports (DLRs) for email messages.
Impact: Delivery reports for emails may be delayed or missing. Email messages themselves are being delivered correctly.

Please note that this issue is specific to the delivery report functionality for email traffic. Other services and functionalities of the platform continue to operate as expected.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.

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