Outage in Link Mobility

[MyLINK 2.0] Unscheduled disturbance

Resolved Minor

January 15, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customers, We would like to inform you that we are currently experiencing performance issues affecting the Dashboard, Logs, Quota Management editing, Navigation, and MyLINK Portal Login. These issues are not causing any major performance degradation. All core messaging services; SMS MT/MO, WhatsApp, and Email - remain fully operational without any interruption. Our engineering teams are actively working to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/15/2026 09:16PM

Dear Valued Customers,

The previously reported performance issues affecting the MyLINK portal have been resolved, and all portal functionalities are now operating normally.

Please note that all core messaging services (SMS MT/MO, WhatsApp, and Email) remained fully operational at all times, without any interruption.

Thank you for your patience and understanding.

INVESTIGATING 3 months ago - at 01/15/2026 07:58PM

Dear Customers,

We would like to inform you that we are currently experiencing performance issues affecting the Dashboard, Logs, Quota Management editing, Navigation, and MyLINK Portal Login. These issues are not causing any major performance degradation.

All core messaging services; SMS MT/MO, WhatsApp, and Email - remain fully operational without any interruption.

Our engineering teams are actively working to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.

Thank you for your patience and understanding.

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