Outage in Link Mobility

[WhatsApp] Unscheduled disturbance

Resolved Major

January 20, 2026 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Customer/Partner, We would like to inform you of an ongoing disruption affecting WhatsApp services. Start Date & Time: 2026-01-21 01:53 CET Impact: Customers are currently experiencing an issue with sending messages via WhatsApp Services. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Components affected

Link Mobility Whatsapp

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/21/2026 04:53AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further problems or delays regarding WhatsApp services do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 3 months ago - at 01/21/2026 02:53AM

Dear Customer / Partner,

The impact is no longer present, WhatsApp services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

INVESTIGATING 3 months ago - at 01/21/2026 01:35AM

Dear Customer/Partner,

We would like to inform you of an ongoing disruption affecting WhatsApp services.

Start Date & Time: 2026-01-21 01:53 CET

Impact: Customers are currently experiencing an issue with sending messages via WhatsApp Services.

Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

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