[Link Mobility Francel] Unscheduled Disturbance

Dear Customer / Partner,

We would like to inform you that the incident has been fully resolved.

According to the final confirmation from our ISP provider, all affected services have been fully restored and the underlying issue has been successfully addressed.

We apologize for any inconvenience caused and thank you for your patience and understanding during the incident.

Best regards,
Link Mobility Support Team

Dear Customer / Partner,

We would like to inform you that the affected services have been restored and are currently operating normally.

Start Date & Time: 2026-08-11 14:34 CEST
Service Restored: 2026-08-11 16:34 CEST

Link Mobility France services will remain under close observation while we await final confirmation from the ISP regarding the resolution of the underlying issue.

We will send an additional update once the situation has been fully confirmed or sooner if new information becomes available.

Thank you for your patience and understanding.

Dear Customer / Partner,

Please be informed that the underlying issue has been identified as being related to ISP connectivity affecting the Link France infrastructure.

Impact:

SMS traffic is currently significantly impacted across Link France front-ends. Customers may experience SMS sending failures, timeouts and/or delays. While some SMS traffic may still be processed successfully, the majority of traffic is currently affected.
RCS and other communication channels remain operational.

Our teams are actively working with the ISP to investigate and resolve the issue. In parallel, we are working on a workaround using the backup connectivity provider in order to restore normal service as soon as possible.

The incident is still ongoing. We will provide further updates as soon as more information becomes available.

We apologize for any inconvenience this may cause.

Best regards,
Link Mobility Support Team

Dear Customer / Partner,

Please be informed that we have received further information regarding the ongoing incident affecting part of the services provided by Link France.
Further investigation has confirmed that SMS traffic is currently unavailable across all Link France front-ends, regardless of the interface being used.
RCS and other communication channels remain operational.
Our teams are actively investigating the root cause and working to restore SMS services as soon as possible.
We will provide further updates as soon as more information becomes available.
We apologize for any inconvenience this may cause.

Dear customer / partner,

We are currently experiencing a service incident affecting part of the services provided by Link France. Our team is investigating the issue and working to restore normal operation.

Start Date & Time: 2026-08-11 14:40 CEST

Affected services:
Core, myLinkFR, Spot-Hit, Netmessage, Professional Services and OC Studio

Impact:
Customers may experience access issues, delays and/or failures when using the affected services. In particular, customers using OC Studio may experience delays and/or failures when sending SMS traffic through the Core platform.

We are currently investigating the root cause and will provide further updates as soon as new information becomes available.

We apologize for any inconvenience this may cause.

Link Mobility