Data Display Issue for Infrastructure Protection WebGUI

Resolved - The cosmetic display issue affecting the Infrastructure Protection data within our WebGUI has been resolved.



What Happened:
Between approximately 09:30 UTC today and 15:45 UTC, clients observed that data for Infrastructure Protection was not being displayed in the WebGUI. This was a cosmetic issue only.

Resolution:
Our engineering team has successfully implemented a fix. Data for "Infrastructure Protection" will now begin to display correctly in the WebGUI for all new incoming data from this point forward.

Important Note Regarding Historical Data:
Please be aware that data generated between 09:30 UTC and 15:45 UTC will not be visible in the WebGUI. This specific historical data is not recoverable for display purposes through the WebGUI, but the underlying protection and product functionality were never impacted.

Impact During Incident:
As previously communicated, during the period of the incident, the Infrastructure Protection itself continued to function normally, ensuring your infrastructure remained protected. All other functionalities within the WebGUI were also operating as expected. No client operations or data were impacted by the display issue itself.

We thank you for your patience and understanding during this incident. We are committed to providing a reliable service and continuous improvements.

Status: Investigating
Impact: Cosmetic only
Start Time: 26.06.25, 09:30 UTC
Affected Component: WebGUI - Infrastructure Protection Data


We are currently investigating a cosmetic display issue affecting the "Infrastructure Protection" product within our WebGUI.

What's Happening:
Clients may observe that data for "Infrastructure Protection" is not being displayed in the WebGUI. This is a visual-only issue.

Impact:
Please be assured that this issue is cosmetic only.

- The "Infrastructure Protection" product itself continues to function normally, and your infrastructure remains protected.
- All other functionalities within the WebGUI are operating as expected.
- No client operations or data are impacted by this display issue.

Current Status:
Our team is actively investigating the root cause of this display anomaly. There is no known workaround at this time.
We understand the importance of accurate data representation and are working to resolve this as quickly as possible. We will provide updates here as soon as more information becomes available, including an estimated time to resolution.