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Outage in Link11

Incident multiple POPs affected

Resolved Major
June 02, 2025 - Started 11 months ago - Lasted about 11 hours
Official incident page

Incident Report

Link11 POPs affected : Frankfurt: ffm7& ffm14 London: lon2 Singapore: sgp1 06:06, CET - The clusters reported high CPU usage for local filters. 06:10, CET - Internal monitoring reported packet loss for some of the probes. SOC is escalating the events. 06:16, CET - The on-call operations team decided to reload the affected filters and escalate the issue to the Link11 engineering team for further investigation. 06:55, CET - The filter reload process is complete. Monitoring systems report no packet loss. Open points: - The engineering team should investigate the high CPU events and provide a fix. - The Operations team should improve the filter reload process.

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RESOLVED 11 months ago - at 06/03/2025 01:24PM

Link11 POPs affected :
Frankfurt: ffm7& ffm14
London: lon2
Singapore: sgp1

06:06, CET - The clusters reported high CPU usage for local filters.
06:10, CET - Internal monitoring reported packet loss for some of the probes. SOC is escalating the events.
06:16, CET - The on-call operations team decided to reload the affected filters and escalate the issue to the Link11 engineering team for further investigation.
06:55, CET - The filter reload process is complete. Monitoring systems report no packet loss.

Open points:
- The engineering team should investigate the high CPU events and provide a fix.
- The Operations team should improve the filter reload process.

Latest Link11 outages

Connectivity Issues - about 1 month ago
General Connectivity Issues - about 2 months ago

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