Outage in Linode

Emerging Service Issue - DNS Resolution - Italy and Switzerland

Resolved Minor
March 13, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

Our team is investigating an emerging service issue impacting connectivity to our DNS Services for a subset users located in Europe. We will share additional updates as we have more information.
Components affected
Linode Hosted DNS Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/14/2025 03:20PM

We haven’t observed any additional issues with our Hosted DNS Service, and will now consider this incident resolved. If you are still experiencing issues, please open a Support ticket for assistance.

MONITORING about 1 month ago - at 03/13/2025 10:58PM

We have been able to correct the issue affecting our Hosted DNS Service at 20:25 UTC, on March 13th, 2025. We will be monitoring this to ensure that connectivity remains stable. If you continue to experience problems, please open a ticket with our Support Team.

IDENTIFIED about 1 month ago - at 03/13/2025 10:31PM

Our team has identified the issue affecting our Hosted DNS Service. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

INVESTIGATING about 1 month ago - at 03/13/2025 07:06PM

After our initial investigation we have been able to confirm the connectivity issues in our DNS Services is only impacting to users located in Italy and Switzerland. During this time, users may experience timeouts or errors when making DNS lookups against domains configured to use ns1-5.linode.com. We are continuing to investigate the issue and will share additional updates as more information is available.

INVESTIGATING about 1 month ago - at 03/13/2025 05:56PM

Our team is investigating an emerging service issue impacting connectivity to our DNS Services for a subset users located in Europe. We will share additional updates as we have more information.

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