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Outage in Linode

Emerging Service Issue - Cloud Manager Payment Processing

Resolved Major
March 17, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is investigating an emerging service issue preventing payments from processing successfully. This includes users attempting to sign up for a new account as well as adding or updating payment methods to existing accounts. We will share additional updates as we have more information.
Components affected
Linode Manager and API

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 03/18/2025 03:37AM

At this time we have resolved the issue affecting payments being processed successfully. We will continue to monitor for additional issues. If you continue to experience problems please [open a support ticket](https://cloud.linode.com/support/tickets).

INVESTIGATING 12 months ago - at 03/18/2025 01:41AM

We are continuing to work on a fix for this issue.

INVESTIGATING 12 months ago - at 03/17/2025 11:07PM

Our team is investigating an emerging service issue preventing payments from processing successfully. This includes users attempting to sign up for a new account as well as adding or updating payment methods to existing accounts. We will share additional updates as we have more information.

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