Outage in Linode

Emerging Service Issue - Cloud Manager Payment Processing

Resolved Major
March 17, 2025 - Started 10 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is investigating an emerging service issue preventing payments from processing successfully. This includes users attempting to sign up for a new account as well as adding or updating payment methods to existing accounts. We will share additional updates as we have more information.
Components affected
Linode Manager and API
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 03/18/2025 03:37AM

At this time we have resolved the issue affecting payments being processed successfully. We will continue to monitor for additional issues. If you continue to experience problems please [open a support ticket](https://cloud.linode.com/support/tickets).

INVESTIGATING 10 days ago - at 03/18/2025 01:41AM

We are continuing to work on a fix for this issue.

INVESTIGATING 10 days ago - at 03/17/2025 11:07PM

Our team is investigating an emerging service issue preventing payments from processing successfully. This includes users attempting to sign up for a new account as well as adding or updating payment methods to existing accounts. We will share additional updates as we have more information.

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