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Outage in Linode

Emerging Service Issue - [DNS] - [eu-west]

Resolved Minor
September 21, 2026 - Started about 13 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Linode's Hosted DNS Service in the London 1 (EU-West) region experienced a disruption lasting approximately 7.3 hours on September 21–22, 2026. The team identified the root cause and applied a fix at 21:45 UTC, with the incident fully resolved shortly after midnight. Affected customers can restore connectivity by enabling Network Helper and rebooting their Linode, or by contacting Linode Support.

Our team is investigating an emerging service issue affecting our DNS service in the London 1 (EU-West) region. We will share additional updates as we have more information.
Components affected
Linode Hosted DNS Service

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 09/22/2026 12:04AM

This incident has been resolved.

MONITORING about 7 hours ago - at 09/21/2026 10:06PM

At this time 21:45 UTC September 21st, 2026 we have been able to correct the issue affecting our DNS service in the London 1 (EU-West) region. We will be monitoring this to ensure that connectivity remains stable. Customers can apply this fix by enabling Network Helper (https://techdocs.akamai.com/cloud-computing/docs/automatically-configure-networking) and rebooting the effected Linode or please open a ticket with our Support Team.

IDENTIFIED about 8 hours ago - at 09/21/2026 09:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 09/21/2026 08:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 11 hours ago - at 09/21/2026 06:41PM

Our team has identified the issue affecting our DNS service in the London 1 (EU-West) region. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

INVESTIGATING about 13 hours ago - at 09/21/2026 04:50PM

Our team is investigating an emerging service issue affecting our DNS service in the London 1 (EU-West) region. We will share additional updates as we have more information.

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