Outage in Liongard
US5 Platform Degradation
Resolved MinorIncident Report
Summary AI Generated
The US5 instance of Liongard experienced platform slowness and intermittent 400 errors due to database connection exhaustion, lasting approximately 15 days. Multiple fixes were deployed throughout the incident to address recurring database performance issues. The incident was fully resolved on August 18, 2026, with additional improvements included in the August release to reduce the risk of recurrence.
US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance.
We will provide additional updates as they become available.
Components affected
Liongard US5 InstanceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/18/2026 07:02PM
This incident has been resolved.
MONITORING
4 days ago - at 08/18/2026 06:53PM
This has been resolved.
MONITORING
16 days ago - at 08/06/2026 04:23PM
We've deployed an additional fix to US5 to resolve the recurring database performance issue. Performance has returned to normal, and we're continuing to monitor closely. Our upcoming August release includes further improvements that will reduce the risk of this recurring issue.
MONITORING
19 days ago - at 08/03/2026 03:37PM
We have deployed a change that should improve performance in US5. Our teams are monitoring the environment to confirm continued improvement.
INVESTIGATING
19 days ago - at 08/03/2026 03:32PM
US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance.
We will provide additional updates as they become available.
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