Outage in Liquid Web

Server Resize Failing

Resolved Minor
July 03, 2024 - Started over 1 year ago - Lasted 16 days
Official incident page

Incident Report

We are currently investigating an issue with our Provisioning system that is affecting server resize. Our team is working diligently to identify and resolve the underlying causes. We will provide more information as it becomes available. Thank you for your patience and understanding.
Components affected
Liquid Web Cloud VPS Hosting

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 02:50PM

This issue has been resolved. We didn't notice any issues on resize workflows after the fix.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

MONITORING over 1 year ago - at 07/16/2024 07:07AM

We have pushed a fix, and our Dev Team has been thoroughly testing it for the past few hours. The resize workflows are now functioning as expected. We will continue to monitor the situation closely.

IDENTIFIED over 1 year ago - at 07/10/2024 05:47AM

We are currently validating the fix for this issue in a lower environment. We aim to deploy the solution later this week as soon as testing is complete.

IDENTIFIED over 1 year ago - at 07/04/2024 06:06AM

We are continuing to investigate the issue with our provisioning system that is affecting a small number of servers with resizing. Our team is making progress in diagnosing the problem, and we are working towards a resolution. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

INVESTIGATING over 1 year ago - at 07/03/2024 07:21AM

We are currently investigating an issue with our Provisioning system that is affecting server resize. Our team is working diligently to identify and resolve the underlying causes. We will provide more information as it becomes available. Thank you for your patience and understanding.

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