Outage in Liquid Web

WordPress Plugin Vulnerability - W3 Total Cache

Minor
November 20, 2025 - Started 4 days ago
Official incident page

Incident Report

Our team will be updating the W3 Total Cache (W3TC) plugin on WordPress sites where the installed version is lower than 2.8.13. This update addresses CVE-2025-9501, a critical security vulnerability. A fixed version is available in W3TC 2.8.13 and later. To ensure the continued security and stability of your sites, our engineering team will apply this update. We do not anticipate any downtime during this process. No action is required on your part. Our team will monitor the update closely to ensure your sites remain fully functional. We appreciate your co-operation as we take this proactive step to protect your sites. For additional details on the Vulnerability, please refer: https://wpscan.com/vulnerability/6697a2c9-63ae-42f0-8931-f2e5d67d45ae/ If you encounter any issues after the update please contact our support team through a ticket in your portal or via live chat. We will provide updates on the progress of the patching.
Components affected
Liquid Web Cloud VPS Hosting

Need to monitor Liquid Web outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 11/21/2025 01:04PM

Our team is actively involved in updating the W3 Total Cache (W3TC) plugin to the latest version for all sites running W3TC version 2.8.13 or earlier, as part of the ongoing remediation for CVE-2025-9501.

We are closely monitoring all systems throughout this process to ensure the updates are applied successfully and to verify that there is no customer impact.

Further updates will be shared as progress continues.

IDENTIFIED 4 days ago - at 11/20/2025 07:50PM

Our team will be updating the W3 Total Cache (W3TC) plugin on WordPress sites where the installed version is lower than 2.8.13. This update addresses CVE-2025-9501, a critical security vulnerability.

A fixed version is available in W3TC 2.8.13 and later. To ensure the continued security and stability of your sites, our engineering team will apply this update.

We do not anticipate any downtime during this process.

No action is required on your part. Our team will monitor the update closely to ensure your sites remain fully functional. We appreciate your co-operation as we take this proactive step to protect your sites.

For additional details on the Vulnerability, please refer:
https://wpscan.com/vulnerability/6697a2c9-63ae-42f0-8931-f2e5d67d45ae/

If you encounter any issues after the update please contact our support team through a ticket in your portal or via live chat.

We will provide updates on the progress of the patching.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook