Outage in Liquid Web
Acronis Portal Degraded Performance.
Resolved MinorIncident Report
Summary AI Generated
Liquid Web's Acronis Cyber Protect Cloud service in the US5 data center experienced degraded performance for 27.5 hours, preventing some customers from accessing Acronis Web Restore, Cyber Protection Console, and Management Console. The incident involved a recurrence after an initial fix was applied, but the Acronis Cloud team ultimately implemented corrective measures and restored services. The issue has been resolved with continued monitoring to ensure sustained stability.
We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.
Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
Components affected
Liquid Web Management PortalNeed to monitor Liquid Web outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/25/2026 01:46AM
This incident has been resolved.
MONITORING
4 days ago - at 02/24/2026 04:03PM
The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
IDENTIFIED
4 days ago - at 02/24/2026 02:40PM
We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
MONITORING
4 days ago - at 02/24/2026 07:09AM
Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
IDENTIFIED
4 days ago - at 02/24/2026 03:45AM
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
IDENTIFIED
4 days ago - at 02/23/2026 11:26PM
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
INVESTIGATING
4 days ago - at 02/23/2026 10:20PM
We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.
Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
Latest Liquid Web outages
Networking Instability - 1 day ago
Storm Switch Down Lansing (DC3) - 4 days ago
Service disruption on the parent server: host8233.c.lan.xvps.liquidweb.com | Lansing DC3 - 13 days ago
Issue deploying new servers within London Data Center - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
