Outage in Liquid Web
PBE Webmail Access Issues
Resolved MinorIncident Report
Summary AI Generated
Liquid Web's PBE Webmail service experienced a login access issue lasting approximately 11 hours, preventing customers from accessing webmail through the browser interface. Email functionality via SMTP and IMAP remained unaffected, allowing users to continue sending and receiving emails through configured email clients. The email vendor identified and resolved the issue, restoring normal webmail access.
We are currently investigating an issue affecting access to PBE Webmail. Customers attempting to access their webmail may encounter the following error message:
"Looks Like We've Hit A Snag. Please wait a couple of minutes and try again. If the problem persists, please contact Support and provide this reference number."
Our Email Vendor team is aware of the issue and is actively investigating to identify the cause and restore normal service.
Workaround:
SMTP and IMAP authentication are expected to remain functional. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices.
We'll continue to update this page as we make progress toward resolution.
We appreciate your patience and understanding.
Components affected
Liquid Web Business EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/12/2026 06:13PM
Our email vendor has confirmed that the issues affecting webmail login have now been resolved.
If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.
INVESTIGATING
3 days ago - at 10/12/2026 07:00AM
We are currently investigating an issue affecting access to PBE Webmail. Customers attempting to access their webmail may encounter the following error message:
"Looks Like We've Hit A Snag. Please wait a couple of minutes and try again. If the problem persists, please contact Support and provide this reference number."
Our Email Vendor team is aware of the issue and is actively investigating to identify the cause and restore normal service.
Workaround:
SMTP and IMAP authentication are expected to remain functional. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices.
We'll continue to update this page as we make progress toward resolution.
We appreciate your patience and understanding.
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