Outage in Liquid Web

PHP Configuration Values Updated

Resolved Minor
November 24, 2025 - Started 8 days ago - Lasted 7 days
Official incident page

Incident Report

As part of our ongoing effort to provide the best services and prepare for the holidays, we identified that several default php.ini values on client servers were set lower than the improved defaults now used in our current provisioning templates. Lower PHP values can contribute to performance slowdowns, timeouts, or resource-related PHP errors under load. To ensure consistency and improve performance across the fleet: -- Our engineers logged into affected customer servers and increased these PHP configuration values only when the current values were lower than our new, updated standards. -- Our team also adjusted our provisioning templates to provide wiser resource usage for future deployments. These changes were applied safely and did not trigger any PHP-FPM service restarts, ensuring that sites remained online during the updates. Clients may have noticed logins to their servers from internal IP addresses. Updates have been applied across the impacted servers with no issues at this time. We are continuing to monitor for any anomalies or elevated error rates. No action is required from customers. CC-12998
Components affected
Liquid Web Cloud VPS Hosting

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/01/2025 02:36PM

All updates have been successfully applied, and no issues have been detected; we are closing this status as resolved. Please reach out if you need further assistance.

MONITORING 8 days ago - at 11/24/2025 09:53PM

This effort does not include servers running Windows Server IIS.

Our team is continuing to monitor the progress of these changes.

MONITORING 8 days ago - at 11/24/2025 07:30PM

As part of our ongoing effort to provide the best services and prepare for the holidays, we identified that several default php.ini values on client servers were set lower than the improved defaults now used in our current provisioning templates. Lower PHP values can contribute to performance slowdowns, timeouts, or resource-related PHP errors under load.

To ensure consistency and improve performance across the fleet:
-- Our engineers logged into affected customer servers and increased these PHP configuration values only when the current values were lower than our new, updated standards.
-- Our team also adjusted our provisioning templates to provide wiser resource usage for future deployments.

These changes were applied safely and did not trigger any PHP-FPM service restarts, ensuring that sites remained online during the updates.

Clients may have noticed logins to their servers from internal IP addresses. Updates have been applied across the impacted servers with no issues at this time. We are continuing to monitor for any anomalies or elevated error rates.

No action is required from customers.

CC-12998

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