Outage in Liquid Web

POP3 and SSH Service Down Alerts on Multiple Servers

Major

January 29, 2026 - Started about 5 hours ago
Official incident page

Incident Report

We are currently investigating the POP3 and SSH service down alerts on a subset of servers. The issue appears to have occurred after an endpoint update on the Mbdaemon associated with the Threatdown add-on service. Our engineering team is actively working to identify the root cause and resolve the issue. If you need assistance, please chat with us or submit a ticket at my.liquidweb.com. Thank you for your patience and understanding. We appreciate your support.

Components affected

Liquid Web Cloud Dedicated Liquid Web Cloud VPS Hosting

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Latest Updates ( sorted recent to last )

IDENTIFIED about 4 hours ago - at 01/29/2026 05:08AM

The issue has been identified, and our Support team is actively working to implement the fix as quickly as possible.

We appreciate your patience and understanding. Further updates will be shared here as they become available.

INVESTIGATING about 5 hours ago - at 01/29/2026 04:06AM

We are currently investigating the POP3 and SSH service down alerts on a subset of servers. The issue appears to have occurred after an endpoint update on the Mbdaemon associated with the Threatdown add-on service.

Our engineering team is actively working to identify the root cause and resolve the issue.

If you need assistance, please chat with us or submit a ticket at my.liquidweb.com. Thank you for your patience and understanding. We appreciate your support.

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