Outage in Liquid Web
Spice Console disruption on Linux virtual machines
Resolved MinorIncident Report
Summary AI Generated
Liquid Web experienced a 39.3-hour disruption where the Spice Console was not functioning on Linux virtual private servers, while Windows servers remained unaffected. The issue prevented users from accessing their Linux VPS through the console interface, though server stability and uptime were not impacted. The engineering team identified the root cause, implemented a fix, and restored normal console access functionality.
We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers.
There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console.
Our engineers are investigating and will provide updates as they become available.
If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.
We appreciate your patience and will provide updates as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
29 minutes ago - at 04/22/2026 11:56PM
This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers.
Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.
Thank you for your patience and understanding throughout this process.
IDENTIFIED
1 day ago - at 04/21/2026 11:47AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/21/2026 08:40AM
We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers.
There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console.
Our engineers are investigating and will provide updates as they become available.
If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.
We appreciate your patience and will provide updates as progress is made.
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