Outage in Liquid Web

MySQL Service Disruption via MySQL-community repo

Major

April 22, 2026 - Started about 13 hours ago
Official incident page

Incident Report

We are currently observing MySQL failure alerts across multiple servers. Initial investigation suggests the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions. If you have any questions or require assistance, please contact us via Live Chat or submit a support case. We appreciate your patience and will continue to provide updates as progress is made.

Components affected

Liquid Web CPanel

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Latest Updates ( sorted recent to last )

IDENTIFIED about 11 hours ago - at 04/22/2026 01:25PM

We are currently observing MySQL failure alerts across multiple servers. Initial investigation indicates the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions.

We have identified the issue, and our teams are actively working on remediation and service restoration.

If you have any questions or require assistance, please contact us via Live Chat or submit a support case.

INVESTIGATING about 13 hours ago - at 04/22/2026 11:02AM

We are currently observing MySQL failure alerts across multiple servers. Initial investigation suggests the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions.

If you have any questions or require assistance, please contact us via Live Chat or submit a support case.

We appreciate your patience and will continue to provide updates as progress is made.

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