Outage in Liquid Web

Apache Service Disruption Following ModSecurity Update

Major

July 15, 2026 - Started 3 days ago
Official incident page

Incident Report

We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.

Components affected

Liquid Web Cloud VPS Hosting Liquid Web Cloud Dedicated

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 07/15/2026 11:57PM

A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.

INVESTIGATING 3 days ago - at 07/15/2026 09:35PM

We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update.

Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts.

Our Engineering team is currently working to restore services.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding while we work to restore normal service.

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