Outage in Liquid Web
Apache Service Disruption Following ModSecurity Update
Resolved MajorIncident Report
Summary AI Generated
A faulty EasyApache ModSecurity update caused Apache service disruptions across Liquid Web's Cloud Dedicated and Cloud VPS Hosting environments, leaving affected customers unable to access websites and experiencing HTTP errors or connection timeouts. The Engineering team investigated and implemented a fix within approximately 2.5 hours of the incident being identified, followed by a monitoring period to confirm stability. The incident was fully resolved after approximately 189 hours total duration.
We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update.
Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts.
Our Engineering team is currently working to restore services.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding while we work to restore normal service.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/23/2026 06:50PM
This incident has been resolved.
MONITORING
23 days ago - at 07/15/2026 11:57PM
A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.
INVESTIGATING
23 days ago - at 07/15/2026 09:35PM
We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update.
Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts.
Our Engineering team is currently working to restore services.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding while we work to restore normal service.
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