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Outage in Liquid Web

StyleSmuggler Vulnerability – Magento & Adobe Commerce

Minor
September 05, 2026 - Started 4 days ago
Official incident page

Incident Report

We are aware of recent reports regarding a critical, unpatched zero-day vulnerability, commonly referred to as “StyleSmuggler”, affecting Magento and Adobe Commerce. At this time, our teams are actively reviewing server environments to assess any potential impact. As a precautionary measure, our Security team is implementing the appropriate mitigations while we continue our investigation and monitor for further guidance. We will provide further updates as more information becomes available. If you need assistance or have any concerns, please contact our Support team .
Components affected
Liquid Web CPanel Liquid Web Plesk

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Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 09/08/2026 06:24AM

Our technical teams continue to make progress on containment, investigation, and remediation across affected environments.

Adobe has recently released a patch addressing the underlying vulnerability.
Our technical teams are actively reviewing, testing, and deploying the patch while continuing deep-system scans and validating safe recovery paths to restore impacted sites to a known-good state.

We will continue to share updates as new remediation details become available.
Please contact Support if you have any questions or require assistance in the meantime.

IDENTIFIED 2 days ago - at 09/07/2026 03:06PM

Our Security and Engineering teams remain actively engaged in the ongoing containment, investigation, and remediation efforts across affected environments.

Our teams continue to review scanning results, validate findings, and take appropriate remediation actions where potential compromise has been identified.

We understand the importance and urgency of this situation and appreciate your continued patience. We will provide further updates as meaningful progress is made and additional remediation details become available.

If you need assistance or have any concerns, please contact our Support team.

IDENTIFIED 3 days ago - at 09/07/2026 06:22AM

Our Security and Engineering teams continue to work on containment and remediation efforts across affected environments. Deep-system scanning remains active as we work to identify, isolate, and quarantine compromised instances.

Restoration planning is also ongoing, with our technical teams validating safe recovery paths for impacted sites. While a precise time-to-resolution is still being established, restoring full system integrity safely remains our highest priority.

We appreciate your continued patience as this work continues. We will provide another status update as soon as there are meaningful developments or milestones to share.

If you need assistance or have any concerns, please contact our Support team.

IDENTIFIED 3 days ago - at 09/06/2026 09:53PM

Our Security and Engineering teams remain actively engaged and are continuing to investigate the affected environments. Confirmed threats are being quarantined as part of our ongoing containment efforts, while findings are reviewed and validated.

We are also preparing to begin restoration work where necessary. An estimated restoration timeline is not yet available, but we will share additional details as soon as they are confirmed. This remains a high priority, and we will continue to provide updates as progress is made.

IDENTIFIED 3 days ago - at 09/06/2026 02:28PM

Our teams remain actively engaged and are continuing to investigate the Magento vulnerability and its potential impact. Security and Engineering are working closely to validate findings, expand scanning, and provide clear remediation guidance for any confirmed cases.

We understand the importance and urgency of this situation and really appreciate your patience. This remains a high priority for us, and we’re here to support you throughout the process.

We recommend continuing to monitor your environment for unusual activity or unexpected changes. If you notice anything suspicious or believe your site may have been affected, please reach out to Support.

We’ll continue to closely monitor the situation and share further updates as more information becomes available. Thank you for your patience.

IDENTIFIED 3 days ago - at 09/06/2026 09:08AM

Our security teams are actively scanning affected environments for indicators of compromise. Initial scanning has identified potential findings that are currently being reviewed and validated. We are continuing to enhance our scanning capabilities to provide additional visibility into potential compromises.

We are also reviewing affected Magento environments and developing remediation guidance for confirmed cases.

Customers may experience some impact if their storefront or applications rely heavily on GraphQL, including headless/PWA implementations.

We recommend continuing to monitor your environment for unusual activity or unexpected changes and contacting Support if you observe any issues or suspect your site may have been compromised.

Our teams will continue to monitor the situation closely and provide further updates as additional information becomes available.

IDENTIFIED 4 days ago - at 09/05/2026 11:03PM

As part of our ongoing mitigation efforts, we have implemented additional security protections across affected Magento/Adobe Commerce environments. This includes a full block on GraphQL requests to help reduce the risk of unauthorized code execution.

Customers using headless/PWA storefronts or applications that rely heavily on GraphQL may experience some impact from these protections.

At this time, there is no official vendor patch available.

We recommend continuing to monitor your site for unusual activity or unexpected changes and contacting Support if you notice any issues with your storefront or suspect your site may have been compromised. We will provide further updates once an official security patch becomes available.

Our teams are continuing to monitor the affected environments and the effectiveness of these mitigations. We will continue to assess the situation and provide additional updates as new information becomes available.

IDENTIFIED 4 days ago - at 09/05/2026 01:48PM

We are aware of recent reports regarding a critical, unpatched zero-day vulnerability, commonly referred to as “StyleSmuggler”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing server environments to assess any potential impact. As a precautionary measure, our Security team is implementing the appropriate mitigations while we continue our investigation and monitor for further guidance.
We will provide further updates as more information becomes available.

If you need assistance or have any concerns, please contact our Support team .

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