Outage in Lithic

3rd Party Vendor Impacts

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors
Components affected
Lithic API Lithic Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 02:26PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/21/2025 11:38AM

API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.

IDENTIFIED about 2 months ago - at 10/21/2025 12:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 11:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 09:57PM

Lithic Dashboard is experiencing continued degradation and we are working on further mitigations.

Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors:
- We are still experiencing some delay in KYB status updates
- Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors

Latest Lithic outages

Investigating unexpected declines - about 1 month ago
Newly provisioned cards unable to transact - about 1 month ago
Delays in Transaction API Data - 2 months ago
Increase in errors on AMEX tokenizations - 2 months ago
Delays in outgoing webhooks - 3 months ago

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