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Outage in Litium

Services inaccessible

Resolved Major
August 18, 2024 - Started about 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/19/2024 12:38PM

We are pleased to inform you that the incident has been resolved. The root cause was identified as a major hardware failure. The issue was resolved by rerouting the traffic to get the services online. We are now working closely with our supplier to gather all details and determine how this occurred and how it can be prevented in the future. Additionally, we are preparing a post-mortem report to thoroughly analyze the incident and improve our processes. Thank you for your patience and understanding throughout this process.

MONITORING about 2 years ago - at 08/19/2024 07:45AM

All services remain operational. We are now working closely with our supplier to identify the root cause of the incident, which has been determined to be network-related within the data center. We will continue to monitor the situation to ensure ongoing stability. Thank you for your patience and understanding.

MONITORING about 2 years ago - at 08/19/2024 07:08AM

We are pleased to inform you that all services are now operational. Our team will continue to monitor the situation closely to ensure ongoing stability. We appreciate your patience and understanding throughout this process.

INVESTIGATING about 2 years ago - at 08/19/2024 06:27AM

Our team continues to work diligently on resolving the incident affecting all services. We understand the impact this has on your operations and sincerely apologize for the inconvenience. Your patience is greatly appreciated, and we will provide further updates as soon as we have more information.

INVESTIGATING about 2 years ago - at 08/19/2024 05:43AM

Our team is still actively working on resolving the incident affecting all services. We understand the inconvenience this may cause and appreciate your continued patience. We will keep you informed with further updates as soon as possible.

INVESTIGATING about 2 years ago - at 08/19/2024 05:11AM

We are still investigating the incident affecting all services. Our team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates as soon as we have more information.

INVESTIGATING about 2 years ago - at 08/19/2024 04:40AM

We are currently investigating this issue.

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