Incident – Level 3: Critical Impact – Network disruption in Serverless Cloud

The necessary mitigation measures have been deployed, and service connectivity has remained consistently stable.
Our team will maintain active monitoring to confirm long-term stability.

Post-mortem: A detailed incident report will be made available after we complete the root cause analysis.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

The team is actively developing a fix for the identified issue.
We are continuing to monitor the environment closely.

We will provide another update as soon as more information is available.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

We are currently investigating this issue.

Services remain available and are currently operating normally.

The team is actively developing a fix for the identified issue.
We are continuing to monitor the environment closely.

We will provide another update as soon as more information is available.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Services remain available and are currently operating normally.

We are continuing to monitor the environment closely.

We will provide another update as soon as more information is available, or no later than 18:20.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Services remain available and are currently operating normally.

We are continuing to monitor the environment closely.

We will provide another update as soon as more information is available, or no later than 17:00.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Services remain available and are currently operating normally.

We are continuing to monitor the environment closely.
Our investigation into the underlying cause of the connectivity issues is ongoing.
We have identified a potential root cause for the network instability.

We will provide another update as soon as more information is available, or no later than 16:00.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Services remain available and are currently operating normally.
We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing.

We will provide another update as soon as more information is available, or no later than 15:00.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Service availability has been restored, and affected services are currently operating normally.

Impact: Customers should now be able to access their services normally.

We are continuing to monitor the environment closely while investigating the underlying cause.
We will provide another update as soon as more information is available, or no later than 14:11.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

Following the earlier recovery, network connectivity issues have reoccurred and are again affecting our services.

Impact: Customers may experience service unavailability or intermittent connectivity. We are actively investigating the renewed disruption together with our infrastructure provider.

We will provide an update at the latest by 14.00.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

We are currently investigating this issue.

A fix has been implemented by our infrastructure provider, and affected services are starting to recover.

Impact: Service availability is being restored, and most customers should now be able to access their services normally. Some customers may continue to experience intermittent connectivity issues while recovery activities are completed.

We are monitoring the environment closely together with our supplier to ensure stability is maintained.

We will provide an update by 13:30.

We apologize for the inconvenience and thank you for your patience.

Litium Support Team

We are currently experiencing a network connectivity issue affecting our infrastructure provider.

Impact: Customers may experience service unavailability and connectivity issues across affected services. Our team is actively investigating the issue together with our supplier. We are working to determine the scope of the impact and identify available mitigation options.

We will provide an update by 12.30.

We apologize for the inconvenience and appreciate your patience.

Litium Support Team