Outage in LiveKit
Outbound TLS calls are failing
Resolved MajorIncident Report
Summary AI Generated
LiveKit's Global SIP service experienced a major outage where outbound TLS calls were failing for approximately 3.3 hours. The issue was initially thought to be Twilio-specific but was later determined to affect all outbound TLS calls regardless of provider. A fix was implemented and the incident was resolved after monitoring confirmed no further errors.
We have noted that outbound calls using TLS via Twilio are failing. We are currently investigating and will update here as soon as we know more.
Components affected
LiveKit Global SIPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/06/2026 11:04PM
We have observed no more errors since we pushed the fix. Resolving the incident.
MONITORING
2 days ago - at 05/06/2026 08:32PM
We believe this incident was not provider-specific and as such have removed Twilio from the incident title.
MONITORING
2 days ago - at 05/06/2026 08:05PM
A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC. We will follow up with a postmortem as soon as possible.
INVESTIGATING
3 days ago - at 05/06/2026 07:46PM
We have noted that outbound calls using TLS via Twilio are failing. We are currently investigating and will update here as soon as we know more.
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