Outage in LiveKit
Elevated Reports of Participant Connection Latency and Errors In US East Region
Resolved MajorIncident Report
Summary AI Generated
LiveKit experienced elevated participant connection latency and errors in the US East region due to database connection timeouts, affecting all services in that region for 5.4 hours. The issue was resolved by draining traffic from US East and routing it to other regions, which eliminated the connection errors. Service returned to normal operation with traffic continuing to route through alternative regions while US East was being restored.
We are currently investigating reports of spikes in participant connection latency and errors
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/28/2026 06:27PM
Service is operating normally with traffic routing through other regions. We are working on bringing US East back online and will share a detailed RCA once complete.
MONITORING
1 day ago - at 05/28/2026 04:27PM
Connection errors have fully cleared since the US East drain completed at 15:44 UTC. We'll continue monitoring. We will be sharing a detailed RCA.
MONITORING
1 day ago - at 05/28/2026 03:50PM
US East drain is complete and all new traffic is now routing to other regions. Error rate is trending down and we'll continue monitoring.
IDENTIFIED
1 day ago - at 05/28/2026 03:35PM
We are observing database connection timeouts in the US East region and are currently seeing an impact to all services in the region. We are currently draining the region and routing away all traffic to other regions.
INVESTIGATING
1 day ago - at 05/28/2026 02:53PM
We are currently investigating reports of spikes in participant connection latency and errors
Latest LiveKit outages
Partial data outage on LiveKit Cloud Dashboard - 3 days ago
Network instability in Frankfurt - 7 days ago
Intermittent connectivity disruptions in US regions - 14 days ago
Outbound TLS calls are failing - 23 days ago
Cloud Agents experiencing deployment failures in US East - 24 days ago
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